Returns & Refunds
Please read carefully our refunds & returns policy, if you have any questions please use the contact us page.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN:
Step 1: Email us at email@example.com to require a return (including the reason for the return)
Step 2: Waiting for the return confirmation with the return address from us.
Step 3: Send the products back to our warehouse.
- We do not accept returned items that were sent back directly without notifying us first.
- We do not cover return shipping costs. Additionally, the original shipping charges or express shipping charges are non-refundable.
- If your unit has been opened and used a restocking fee of 15% will apply. Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new.
- We occasionally ship products straight from our partners' factories in China, in which case you must return the item to the location where it was originally shipped.
If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org.
THE PRODUCT NEVER ARRIVED:
Our estimate of the shipping time is between 7-10 working days, not counting the preparation and shipping of the products which is between 1 to 3 working days, so please if your products have not arrived max 15 days Please give it more time up to 25 days max as there are some situations we cannot control like weather, mail delays, and customs. If your product has not arrived after 25 days, we will give you a 100% refund instantly or send you a new one if you want.
DAMAGED ON ARRIVAL:
If your product arrived damaged, please take photos and videos and send them to our customer support at email@example.com. After verification from our team and confirmation of the case, you will have two options: we will send you a new one or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 30 days after the arrival of your product to report any problem with it, if the product does not work during this period or is defective, you can return it to us at your expense and we will send you a 100% refund.
CHANGE OF OPINION :
You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at: firstname.lastname@example.org we will send you a return address, please keep in mind that we only accept returns for products that are not used, or washed, and need to be in their original packaging.
If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at: email@example.com to help you with the process.
If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.
Refunds will be applied to the form of the original payment method used to make the order.
You will receive your refund within 48 hours after we have received your item.
Please note: Promotions and discounts will not be reimbursed.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCEPTIONS / NON-RETURNABLE ITEMS:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
CHARGE-BACKS & DISPUTES:
Please contact us by e-mail at firstname.lastname@example.org before opening a merchant charge-back or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items or potentially fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Luxevil items sent to our Distribution Center will be discarded upon receipt.
If you need help you can contact us at:
Mon - Sat : 9am - 7pm
Sunday: 11am - 5pm