Returns & Refunds

Please read carefully our refunds & returns policy, if you have any questions please use the contact us page here.

THE PRODUCT NEVER ARRIVED:
Our estimated shipping time is within 3-5 working days, not including the preparation and shipping of the products, which takes between 1 to 2 working days. Therefore, if your products have not arrived within a maximum of 7 days, please allow an additional day as there are situations beyond our control, such as weather, mail delays, and customs. If your product has not arrived after 8 days, we will issue a 100% refund or send you a new one, as per your preference.

DAMAGED ON ARRIVAL:
If your product arrives damaged, please take photos and videos and send them to our customer support at contact@luxevill.co. After verification from our team and confirmation of the case, you will have two options: we can either send you a new one or give you a 100% refund.

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 30 days after the arrival of your product to report any problems with it. If the product does not work during this period or is defective, you can return it to us, and we will issue a 100% refund.

CHANGE OF OPINION :
You have 30 days after receipt of your product to return it to us. if you want to process a return you need to contact us at: contact@luxevill.co we will send you a return address. Please keep in mind that we only accept returns for products that are not used, or washed, and need to be in their original packaging.

EXCHANGE:
If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that your product must be unused and in its original packaging. Please contact our support at contact@luxevill.co for assistance with the process.

WRONG PRODUCT:
If you received the wrong product, you have 30 days to return it to us and we will give you a 100% refund or send you the right one for you.

REFUNDS:
Refunds will be applied to the form of the original payment method used to make the order.

You will receive your refund within 48 hours after we have received your item.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

CHARGE-BACKS & DISPUTES:
Please contact us by e-mail at contact@luxevill.co before opening a merchant charge-back or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items or potentially fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Luxevil items sent to our Distribution Center will be discarded upon receipt.

NOTE:

• We do not accept returned items that were sent back directly without notifying us first.
• To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging.

• Hearing Aids : you have a 30-day money-back guarantee for our hearing aids, allowing you to use them during this period to find the best fit and become accustomed to their performance. If you’re not satisfied, you can initiate a return request within this timeframe. Please note that a deduction of £10 will be made from the full refund for the earplugs and wax guard for safety reasons, as they will not be reused or resold.
• At times, we use direct shipment of orders from our affiliated manufacturing partners situated in China, in which case you must return the item to the location where it was originally shipped.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN:

Step 1: Email us at contact@luxevill.co to require a return (including the reason for the return)
Step 2: Waiting for the return confirmation with the return address from us.
Step 3: Send the products back to our warehouse.

If you need help you can contact us at:
Contact@luxevill.co
Mon - Sat : 9am - 6pm